On-Line Bill Payment information

DEDHAM-WESTWOOD WATER DISTRICT NOW OFFERS AUTOPAY, ELECTRONIC BILL PRESENTMENT AND ACCOUNT ACCESS! CLICK ON MANAGE YOUR ACCOUNT ONLINE

 FREQUENTLY ASKED QUESTIONS

       Q:  What type of payment methods are accepted?

Online payments may be made using checking account information (Electric Funds Transfer), credit or debit cards.  Available payment options vary among services and our online payment partners.  Clicking the payment of choice will display the available options and any associated service fees.

Q:  Are there service fees involved for paying online?

For single one time payments , a service fee will be assessed and is detailed on the link by clicking the Manage Your account Online button.  Consider enrolling in  NO Cost Autopay using checking or savings accounts by clicking the same  Manage Your account Online button. Customers may also enroll in electronic bill presentment which automatically emails a link to access your newest water bill each month, also at NO Cost. Customers not wanting to incur a fee for single payment or enroll in Autopay, are able to continue using there own bank website to issue online check payments to the DWWD, usually at no cost. And customers can continue to mail checks to our lockbox bank at P.O. Box 240, Reading MA 01867-0340 or drop payments at our office day or night with our drive up payment drop off drawer.

 

Q:  Where do I find the routing number for my checking account?

          The 9-digit routing number is located on the bottom-left hand portion of your checks. Do not use a deposit slip to verify the number because it may contain your Financial Institution’s internal routing numbers.  Your checking account number is located to the right of the routing number.

Q:  How do I know my payment was made?

After completing the payment process, a Confirmation Page with a corresponding Confirmation Number may be displayed.  You are encouraged to print this page for your records.

Q:  Why didn’t I receive a Confirmation Number?

If you do not receive a Confirmation Number after processing your transaction, you may have been trying to use an unacceptable form of payment, you were using an unsupported browser or your transaction was not accepted for a different reason.  Please check to ensure that your payment type is accepted.

 

Q:  Will I still receive a bill by mail?

          Yes, the Dedham-Westwood Water District will continue to send a paper bill via mail unless you register to begin receiving your bill electronically.  Customers will have more choice in how to receive and pay their water bill as well as manage access to account history.

 

Q:  To whom should I report difficulty or trouble making an online payment?

          If you have any questions or problems, please contact the DWWD Customer Service Department at (781)329-7090

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