District Headquarters
50 Elm St., Dedham, MA 02026
During Office Hours:
781-329-7090
After Hours Emergency:
781-326-1250
50 Elm St., Dedham, MA 02026
781-329-7090
781-326-1250
Paula, Heidi, and Roseann are responsible for the daily operational functions of the Customer Service Department.
Their duties include billing and collections, preparation of daily customer payments, scheduling service appointments, processing final water readings, and answering all customer inquiries.
Stephanie supervises all aspects of customer service, including billing, meter reading, and meter replacements. She is also responsible for inspections of backflow prevention and cross connection devices in the system.
Allyssa develops, manages, and executes communication strategies for the District. She creates content for the website, the District’s social media channels, and external outreach opportunities. In addition, she also assists Customer Service and Distribution with their day-to-day operational needs.
Rich is responsible for managing the installation and repair of water mains and services, valves, and hydrants and investigating and repairing system leaks.
Steve oversees daily operations, short-term and long-range infrastructure planning, customer service, safety, and training. In addition, he ensures that plant and infrastructure meet operational performance expectations.
Rick oversees the operation and maintenance of the treatment plants, booster stations, and standpipes to ensure the delivery of high-quality water to our customers.
Tabitha is responsible for the water quality and the treatment process pertaining to the Bridge Street and White Lodge Water Treatment Plants.
Ashley oversees the engineering components of the District’s infrastructure. This includes a combination of project management and engineering support for the District’s water treatment, distribution, and administrative operations.
Blake directs the District’s overall operation through the operations manager and business manager. He is also responsible for formulating policy changes and working with state regulatory agencies, town boards, advisory committees, consultants, and professional associations.
Bob directs all financial, accounting, and business activities for the District, including customer billing, payables, and receivables, as well as the annual audit.
Elissa is responsible for month-end closings, year-end audits, and all general ledger activities. She also supervises accounts payable and payroll.
Carol is responsible for processing the District’s payroll and all accounts payable activities.
Pauline manages the District’s financial business, including investments, bond issues, and monthly warrants for paying bills.
Our employees strive to meet a high standard of service to our customers.
We always welcome your input and suggestions for how to serve you.