Mandatory Water Use Restrictions are LIFTED effective October 28
Welcome to the Dedham-Westwood Water District’s web site! We are a public service organization and our goal is to provide you with the highest level of service as well as the best quality water possible. We are the only water supplier available in our area. This carries a great responsibility. Our employees strive to meet a high standard of service to our customers. We always welcome your input and suggestions for how to serve you.
Next meetings November 15 and 29, 2016 -see calendar/news page for details
Dedham Westwood Water District Transitioning to Monthly Water Bills
Beginning in May and continuing into the fall we will transition water billing to our customers from a quarterly to a monthly basis. This has long been a goal of the Board of Water Commissioners. Monthly billing is the standard frequency for most utilities. Most people budget on a monthly basis. Leaks that are often costly are found much more quickly.
We also plan to offer paperless billing and automatic payment as soon as we can.
All customers will see a notice on their bill that it will be the last quarterly bill and to expect a monthly bill the following month.
The Dedham-Westwood Water District is a non-profit, locally controlled public water system. The District was created by the Massachusetts legislature in 1985 to operate as a self-supporting unit of local government. Rates are set by the Water Commissioners to cover the cost of delivering a product which meets federal and state guidelines under the Safe Drinking Water Act. Policy is also set by the Board, a six member commission with three commissioners from each town, appointed by their Board of Selectmen. Public meetings are held each month at the District’s office at 50 Elm Street in Dedham. Dates and times of meetings are posted at both town halls and on this site. All customers are encouraged to attend these meetings.
Thank you for allowing us to continue providing your family with high quality water. In our continuing efforts to maintain a safe and dependable water supply, it will be necessary to continuously improve your water system. We ask that all our customers help us protect our water sources, which are at the heart of our community, our way of life and our children’s future. Important educational information on resource protection, conservation, and other current issues is included in the District’s newsletter mailed with all bills.